Frequently Asked Questions

Do you ship internationally?

We sure do! We ship many products worldwide each day and have many happy customers in every corner of the globe.

How long does shipping take? 

We've successfully delivered over 50,000 orders to customers around the globe.

• USA Orders: We'll receive your order and process it within 1-4 days after purchase.  As soon as we ship your item(s), you'll receive an email from us with tracking info.  Delivery takes 1-4 weeks after item ships.  

• International orders:  Items will be processed and shipped within 4 days of purchase.  Items will deliver in 2-4 weeks.  You'll receive an email from us as soon as it ships with tracking info.  International customers are responsible for any customs fees that may incur. 

We  DO NOT OFFER refunds while a product is in transit as it is already on the way to you. We understand this can be a long time, but it is worth the wait at the competitive prices we offer.

WE ARE NOT RESPONSIBLE FOR UNDELIVERED PACKAGES DUE TO AN INCORRECT ADDRESS BEING PROVIDED AT TIME OF ORDER.

Once orders are in the possession of the USPS we can no longer be responsible for any lost, delayed or stolen packages.

*It is the customers responsibility to collect their packages from their local postal courier within 14 days of the package arriving; if you are located in an area that does not deliver to the home address. Any packages that are marked return to sender will not be reshipped and refunds will not be approved. Unfortunately packages marked return to sender very rarely are returned to our warehouses. Please be sure to track your packages and pay attention to the email alerts we send.

If your package is confirmed delivered through a postal courier, we are not able to refund or replace the items. We recommend to do the following:

File a LOSS/THEFT REPORT with the US POSTAL INSPECTOR here:

https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx

How much is the shipping cost?

• Shipping costs vary depending on the size of your order and will be calculated at checkout.

 Where are your products from? 

• Most of our current suppliers are located in China.  We ship directly from our manufacturers to save our customers an additional shipping + packaging cost.

• Our team will send you an email notification as soon as your item ships + with a tracking number when it becomes available from our manufacturers.  

What is your return policy?

• We FIRMLY stand behind our products.  Please see refund + returns page for specific details.

I didn't get all of my items.

• Items will ship separately at no additional cost.  You will receive tracking information for each item after it has shipped.  

Can I still make changes to my order after I have placed it?

• If you need to make a change to your order, please email us at info@annrylie.com and we will do our best to help you. If your order has not been shipped yet, it should not be a problem to make changes. If your order has been shipped, you may return or exchange any items you do not wish to keep after you receive them.

Can I pay in my own currency?

• All of our prices on our website will checkout in USD (US Dollars). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issues processes the transaction.  You can shop with your countries currency with the converter located on the top of the website homepage.

How secure is my personal information?

We adhere to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Didn’t find what you were looking for? Contact us at info@annrylie.com